Welcome to the Petiverse FAQ section. Below you will find answers to the most common questions from our customers. If you cannot find what you are looking for, feel free to contact us at info@petiverse.online.

Orders & Payments

How do I place an order on Petiverse?

You can place an order by browsing our products, adding your favorites to the cart, and completing checkout. Our checkout process is simple and secure.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure online payment methods.

Will I receive a confirmation email after placing my order?

Yes, you will receive a confirmation email immediately after completing your purchase with all order details.

Can I change or cancel my order after placing it?

If your order has not yet been shipped, please contact us as soon as possible. We will do our best to make changes or cancel the order for you.

Shipping & Delivery

Do you ship internationally?

Yes, we offer worldwide shipping with free delivery on all orders.

How long does shipping take?

Orders within Switzerland usually take 8 to 15 business days. International orders typically arrive within 10 to 20 business days. Shipping times may vary depending on your location and customs processing.

How can I track my order?

Once your order has shipped, you will receive a tracking link by email so you can follow your package.

Do you offer express shipping?

Currently, we only offer standard shipping to keep our prices affordable for customers.

Will I be charged customs fees or import taxes?

Some international orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer.

Returns & Exchanges

What is your return policy?

You may return or exchange items within 14 days of receiving your order. Products must be unused and in their original condition.

How do I start a return?

Please contact us at info@petiverse.online and we will guide you through the return process.

Do I have to pay for return shipping?

Customers are responsible for return shipping costs, unless the product is defective or incorrect.

How long does it take to process a refund?

Refunds are usually processed within 5 to 7 business days after we receive the returned item.

Products & Quality

Are your products safe for pets?

Yes, all products are carefully selected with pet safety, comfort, and durability in mind.

Do you sell items for both cats and dogs?

Yes, Petiverse offers a wide range of quality products for both cats and dogs, as well as other pets.

Do your products come in different sizes and colors?

Many of our products are available in different sizes and colors. Details are listed in each product description.

How do I choose the right size for my pet?

Each product page includes size information. We recommend measuring your pet before ordering to ensure the best fit.

Support & Contact

How can I contact customer service?

You can contact us anytime at info@petiverse.online. We usually respond within 24 hours on business days.

Do you have a physical store?

No, Petiverse operates exclusively online. This allows us to keep prices fair and offer free worldwide shipping to pet lovers everywhere.

What makes Petiverse different from other pet stores?

We are passionate about pets and committed to providing high-quality products, affordable prices, free worldwide shipping, and excellent customer service. Our goal is to create a shopping experience that pet owners can trust.